Practice Manager
Salary - Competitive salary, bonus and benefits package
Salary - Competitive salary, bonus and benefits package
We are looking for a Practice Manager to become a key part of the clerking team ensuring Chambers delivers on its standards of professionalism and excellence. The Practice Manager will offer a proactive, dynamic and efficient service to members of Chambers, including all aspects of case management, practice management, fee negotiation, liaising with clients and business development. The Practice Manager supports the wider clerking team to appropriately manage their workloads and allocate work effectively and assists the Senior Practice Managers in training and developing more junior members of the team. They are central to helping effectively deliver a first-class clerking service.
The role will sit within one of Chambers’ Practice Management teams. Each Practice Management team has overall responsibility for the practice and caseload of a cohort of barristers and is the professional link between barristers and their clients, who are mainly solicitors and other professionals. The Practice Manager ensures that their team delivers a dynamic, proactive and efficient service to those members of Chambers and clients, managing new instructions from start to finish. As part of that, they work with other Practice Managers and the Senior Practice Managers to ensure that the teams are working collaboratively and that key information is consistently communicated.
They will also work closely with the marketing team to support business development initiatives and relevant marketing activities.
Salary is competitive based on qualifications, skills and experience. Benefits include 6% pension contribution, a bonus scheme, 25 days holiday plus bank holidays. Further benefits on completion of probation include season ticket loan, permanent health insurance, private medical insurance and a half day ‘birthday’ holiday.
The responsibilities in the role include: offering a proactive and efficient service to members of Chambers, solicitors and other professional clients; diary and practice management; developing a sound knowledge of Chambers’ areas of practice and the practices of individual members; conducting practice development meetings with members of Chambers to agree career targets and deliver a long-term approach to practice development; supervision of allocated junior members of the clerking team; undertaking business development and marketing activities to support Chambers in delivering its client relationship strategy; identifying opportunities to promote Chambers and individual barristers’ practices; providing estimates and quotations for work and negotiating and assessing fees in conjunction with colleagues; agreeing contractual terms; ensuring accurate data is captured in Chambers online practice management system to support effective reporting; general case management; working with the fees team to manage billing and debt; ensuring compliance with regulatory requirements; dealing with issues that arise from clients, members of Chambers and staff escalating issues to senior colleagues where appropriate.
The ideal candidate will be highly organized and commercially minded with strong interpersonal skills and sound judgement. Business development skills and negotiation skills are essential along with a commitment to client service standards. Candidates will have demonstrate excellent listening skills and the ability to act as a trusted point of contact for internal and external stakeholders. They will be adaptable and accustomed to working in a fast-paced professional environment while staying on top of the detail and ensuring excellent day-to-day support to a busy team. Candidates should be adept at managing fast changing workloads while working collaboratively with other teams. They will bring a proactive, solutions-focused approach to their role.
The successful candidate is likely to have a track record working in a similarly reputable barristers’ chambers or organisations in a related sector such as law firms, arbitral institutions, construction/energy companies, construction consultancies, expert witness firms, management consultancies, and/or other professional service providers. They should be able to demonstrate a comprehensive understanding of the requirements of managing barristers’ practices and experience in marketing and business development.
Experience of one or more of Keating Chambers’ key industry sectors (construction and engineering; procurement, energy; infrastructure; construction professional negligence and planning); and/or of dispute resolution including litigation; adjudication; international arbitration; will be an advantage but is not essential.
The candidate must demonstrate excellent written and oral communication skills, and the ability to build relationships across all levels, including senior management and clients. Discretion and resilience in high-pressure situations are critical, as is a proactive approach to problem-solving and innovation. They will also demonstrate knowledge of compliance and regulatory requirements.
Applications should be made via totaljobs (click here).
Please also complete the EDI form (click here).